TURTLE USA INC – Return & Exchange Policy

At TURTLE USA INC, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you may return or exchange your product under the conditions outlined below.

1. Return Period

  • Returns must be requested within 14 days of receiving the product.

  • Requests made after 14 days will not be accepted, and the product will be returned to the sender without approval.

  • Only unused products in resellable condition will be accepted for return.

2. How to Initiate a Return

  • You can initiate your return request through the "My Orders" section on our website.

  • Alternatively, you can contact our customer service team via:

3. Shipping & Costs

  • The customer is responsible for all return and exchange shipping costs.

  • Cash-on-delivery (COD) or unpaid return packages will not be accepted.

  • We strongly recommend using a trackable shipping method and proper packaging to ensure safe delivery.

4. Refund Process

  • Once the returned item is received and inspected for compliance with our return conditions, a refund will be processed.

  • Refunds are issued to the original payment method within 7 business days.

  • Shipping costs and any applicable transaction fees are non-refundable.

5. Exchange Policy

  • Exchanges can be made if the requested item is available in stock.

  • Please contact our customer service team to initiate an exchange.

  • Shipping costs for exchanges are also the responsibility of the customer.

6. Damaged or Missing Items

  • If your order arrives with visible damage, broken packaging, or missing items, do not accept the package without requesting a damage report from the courier.

  • For damages or missing items noticed after delivery, please contact our customer service team within 48 hours of receiving the item.

  • Based on the information and photos you provide, we will evaluate the case and, if applicable, ship a replacement at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used, washed, or damaged products

  • Custom-made or personalized products

Contact Information

TURTLE USA INC reserves the right to reject any return or exchange request that does not comply with the terms outlined in this policy.